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Frequently Asked Questions
đź“… Booking & Availability
Q: How do I check availability for a specific date?
A: You can check real-time availability directly on our website. Just select your items and rental dates Booqable will show you what’s available instantly.
Q: Can I book equipment online?
A: Yes! Our entire rental process is online. Simply browse our catalog, select your items, choose your dates, and submit your booking. You’ll receive a confirmation by email.
Q: Is there a minimum rental period?
A: Our standard minimum rental period price is for 2 days. A one day rental price will be the same Price as 2 day rental. Long-term rentals are available just add it to your Booqable calendar and make the reservation.
đź’ł Payments & Deposits
Q: When do I pay for my rental?
A: Full payment is due 7 days prior at the time of booking reservation date. You’ll receive an invoice immediately after confirmation.
Q: Do you require a booking deposit?
A: Yes, depending on the items rented, a 30% booking deposit is required to reserve inventory for the selected time period.
Q: Do you require a security deposit?
A: Yes, depending on the items rented, a refundable security deposit may be added to your invoice. It will be returned within 3–5 business days after your rental is returned in good condition.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards through our secure Booqable checkout system.
đźšš Delivery & Pickup
Q: Do you deliver the rental items?
A: Yes! Delivery and pickup are available for an additional fee. You can select this option at checkout, and we’ll confirm delivery timing via email or phone.
Q: Can I pick up the items myself?
A: Yes, self-pickup is available at our warehouse. Just choose the “pickup” option at checkout and we’ll send you the pickup instructions.
Q: What happens if I’m late returning equipment?
A: Late returns are subject to additional charges based on our daily rental rate. If you need to extend your rental, please contact us as soon as possible.
🪑 Equipment & Setup
Q: Do you set up the equipment?
A: Setup is available for selected items like tents, stages, and inflatables. Fees vary depending on the item. You can request setup at checkout.
Q: What if an item is damaged or missing?
A: You’ll be responsible for any lost or damaged items. We recommend reviewing the rental terms and inspecting the equipment upon delivery or pickup.
Q: Are the items cleaned and sanitized?
A: Yes. All our equipment is cleaned, sanitized, and inspected before and after each use.
âť— Cancellations & Changes
Q: What’s your cancellation policy?
A: Cancellations made 7 days or more before the rental date receive a full refund. Cancellations made within 7 days are subject to a cancellation fee.
Q: Can I change my order after booking?
A: Yes, you can modify your rental order up to 48 hours before your rental date, depending on availability.
🧾 Invoicing & Documentation
Q: Will I receive an invoice?
A: Yes, an invoice is automatically generated and sent to your email after booking through Booqable.
Q: Do you offer contracts or rental agreements?
A: Yes. A rental agreement is included with every order. You’ll be asked to e-sign it before your rental begins.
đź’¬ Need Help?
Still have questions?
đź“ž (775) 622-6969 (Main Line)
đź“ž (775) 815-4799 (Se Habla Espanol)
📧 Email: [email protected]
