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Frequently Asked Questions
📅 Booking & Availability
Q: Can I book rental equipment Online?
A: Yes, Simple & Easy! Select Rental Period > Add Products & Services > Customer Info > Checkout > Your Booked! Invoice e-mailed!
Q: How do I check availability for a specific date?
A: You can check real-time availability directly on our website. Just select rental dates, Booqable will show you what’s available instantly for all products.
Q: Is there a minimum rental period?
A: Our standard minimum rental period price is 1 full day. A one-day rental price will be the same price as a 3-day rental period. This offers customer flexibility and time to pick up and drop off their rentals at their own convenience. Long-term rentals are available just add it to your Booqable calendar and complete the booking.
💳 Payments & Deposits
Q: When do I pay for my rental?
A: Full payment is due 7 days prior at the time of booking reservation date. You’ll receive an invoice immediately after Booking Complete.
Q: Do you require a booking deposit?
A: Yes, depending on the items rented, a 40% booking deposit is required to reserve inventory for the selected time period.
Q: Do you require a security deposit?
A: No, security deposits are not required, only a booking deposit. Damages, loss of property, etc. are all subject to additional fees. Reference your lease agreement for additional information.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards through our secure Booqable checkout system. Cash, checks, Venmo, Zelle etc. are also available, just email or call us to complete customer transaction.
Q: What if my payment cannot be transacted before rental date?
A: A full payment amount of booking charge is required in order to received rental equipment. Contact Chulas Party Rentals LLC ASAP to complete full payment. Notify your debit/credit card company if any transactions are not valid.
🚚 Delivery & Pickup
Q: Does Chulas Party Rentals LLC deliver rental items?
A: Yes! Delivery Drop Off/Pickup Only & Delivery Setup services are available for an additional fee. You can select this option at checkout, and we’ll confirm delivery timing via email or phone. A curtesy call will be made the day of your delivery date to confirm customer availability with a 4-hour window.
Q: Can I pick up the items myself?
A: Yes, self-pickup is available at our warehouse location. Just choose the “Customer Pick Up/Drop Off” option at checkout additional services and we’ll send you the Pick Up/Drop Off instructions on your invoice via email.
Q: What happens if I’m late returning equipment?
A: Late returns are subject to additional charges based on our daily rental rate. If you need to extend your rental or are running late, please contact us as soon as possible.
Q: What happens if I’m late picking up equipment?
A: Late pick up are subject to additional charges based on our daily rental rate. If you are running late, please contact us ASAP to notify a Chulas representative.
Q: What happens if I’m early returning equipment?
A: Early returns are accepted. Early returns do not change rental agreement payment that was agreed upon during booking time.
Q: What is 'Exact Time Delivery' option at checkout?
A: Need any time, any date, Chulas will drop off and pick up rentals at customers convenience date and time. This will be limited to availability but includes block out dates for delivery. Chulas will make it right for you to get it there when you need it.
🪑 Equipment & Setup
Q: Does Chulas Setup the equipment at the event site?
A: Delivery and Setup is available during customer checkout (Additional Services). Items include setup on chairs, tables, & tents. Chulas will have your rentals party ready for your event.
Q: What if an item is damaged or missing upon return?
A: You’ll be responsible for any lost or damaged items. We recommend reviewing the rental terms and inspecting the equipment upon delivery or pickup.
Q: Are the items cleaned and sanitized?
A: Yes. All our equipment is cleaned, sanitized, and inspected before and after each use.
❗ Cancellations & Changes
Q: What’s your cancellation policy?
A: Cancellations made 7 days or more before the rental date receive a full refund. Cancellations made within 6 days or less are subject to a cancellation fee.
Q: Can I change my order after booking?
A: Yes, you can modify your rental order up to 48 hours before your rental date, depending on availability. Please e-mail or call Chulas and we'll make the appropriate updates to your booking.
🧾 Invoicing & Documentation
Q: Will I receive an invoice?
A: Yes, an invoice is automatically generated and sent to your email after booking through Booqable.
Q: Do you offer contracts or rental agreements?
A: Yes. A rental agreement contract is included with every order. You’ll be asked to e-sign it before your rental begins.
🌐 Website Navigation
Q: How do I get out of the Cart Screen? (I-Phone Only)
A: Select the top right 'X' exit button to return to the Products page. This will help you get out of the Shopping Cart Page. (I-Phone Only) (Android should not have this issue.
Q: '404 Page Not Found' error. What does this mean?
A: The page link may be broken, deleted, or moved. Double check the URL spelling.
💬 Need Help?
Chulas Party Rentals LLC
Still have questions?
📞 (775) 622-6969 (Main Line)
📞 (775) 815-4799 (Se Habla Espanol)
📧 Email: [email protected]
E-mail directly or submit inquiry through Chulas Website 'Contact page'
